Privacy Policy

Introduction

Florix CRM is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CRM platform and related services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

• •Name, email address, and contact information
• •Company information and business details
• •Payment and billing information
• •Customer data you input into our platform

Usage Information

We automatically collect certain information about your use of our services:

• •Log data and device information
• •Usage patterns and feature interactions
• •Performance and error data

Third-Party Integrations

When you connect third-party services (like Instagram), we may receive information from those platforms in accordance with their privacy policies.

How We Use Your Information

We use the collected information for various purposes:

• •Provide and maintain our CRM services
• •Process payments and manage subscriptions
• •Send important service updates and notifications
• •Improve our platform and develop new features
• •Provide customer support and respond to inquiries
• •Ensure security and prevent fraud

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• •With your explicit consent
• •To comply with legal obligations
• •To protect our rights and safety
• •With trusted service providers who assist in operating our platform

Data Security

We implement appropriate technical and organizational security measures to protect your information:

• •Encryption of data in transit and at rest
• •Regular security assessments and updates
• •Access controls and authentication measures
• •Secure data centers and infrastructure

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain certain information for legal, accounting, or security purposes.

Your Rights

You have the following rights regarding your personal information:

• •Access and review your personal information
• •Update or correct inaccurate information
• •Request deletion of your personal information
• •Object to or restrict certain processing activities
• •Data portability (receive your data in a structured format)

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• •Essential cookies for platform functionality
• •Analytics cookies to understand usage patterns
• •Preference cookies to remember your settings

You can control cookie settings through your browser preferences.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically.